Vishing (voice phishing) and smishing (SMS phishing) are tactics used by fraudsters to impersonate trusted organizations via phone calls or text messages. Their goal is to build a rapport with victims and manipulate them into revealing sensitive personal or financial information.

Criminals may use text messaging or various messaging apps, such as WhatsApp and Facebook Messenger. They may also use technologies like Voice over IP (VoIP) and Caller ID spoofing to disguise their identity, making calls or messages appear as if they originate from legitimate sources—even mimicking local numbers.

To reduce the risk of falling victim to these scams, you should:

  • Be cautious of unsolicited calls or texts from unknown numbers.
  • Verify suspicious contacts by calling the official number listed on the organization’s website.
  • Avoid clicking on links in unexpected messages.
  • Direct any inquiries about orders or deliveries to the contact information provided on official websites or confirmation emails. Do not use the contact information provided in the suspicious text or phone call.
  • Never share one-time passcodes unless a transaction is personally initiated.
  • Be skeptical of urgent or emotionally charged calls, especially those claiming a family emergency.  AI-generated voices can mimic loved ones.
  • Recognize that fraudsters often use fear and urgency to manipulate victims.

REMINDER: You can always go to The MINT’s Safety & Security page for additional information and helpful links.