Skip to Main Content


FAQs – Frequently Asked Questions

Online Banking

What is a "cookie"?

A cookie is a tiny text file that a website you visit creates and then stores in your Web browser. The cookie can contain a variety of information about you, from a unique ID to the preferences you've set for that website. We use cookies when you register the first time, when you sign in with your user name and password, and when you tell us information about yourself such as your address.

We also use cookies for security.  If you attempt to log in from a computer that does not already have our cookie; you will be prompted for a new ‘one-time security code’.   This helps us to make sure it is you since the code can only be sent to a telephone number that is currently on file with your online banking account. 

What is Encryption?

Encryption technology (SSL) scrambles information as it passes across the Internet.   SSL stands for Secure Sockets Layer, a global standard security technology that enables encrypted communication between a web browser and a web server. It is utilized by most online businesses and individuals to decrease the risk of sensitive information (e.g., credit card numbers, usernames, passwords, emails, etc.) from being stolen or tampered with by hackers and identity thieves. In essence, SSL allows for a private “conversation” just between the two intended parties.

To create this secure connection, an SSL certificate (also referred to as a “digital certificate”) is installed on a web server and serves two functions:

  • It authenticates the identity of the website (this guarantees visitors that they’re not on a bogus site)
  • It encrypts the data that’s being transmitted
Help & Support